RETURN & REFUND POLICY – RATISKIN™

At RATISKIN™, your satisfaction is our priority. We want you to absolutely love your purchase — that’s why we offer a 60-Day Try, Love, or Return Guarantee, giving you complete peace of mind when shopping with us.

60-Day Try, Love, or Return Guarantee

Try our products risk-free! If you’re not completely satisfied, you can return your item within 60 days of purchase for a full refund.

  • The item must be returned in its original packaging.

  • We may request a photo before processing the return to ensure everything runs smoothly.

Shop confidently knowing RATISKIN™ has you covered!

60-Day Warranty

All RATISKIN™ products come with a 60-day warranty against manufacturing defects.

  • If your product has a defect within 60 days, we’ll replace it or issue a refund.

  • Simply contact us at support@ratiskin.com, and we’ll make it right.

Damaged Items

Received a damaged item? No worries — we’ll take care of it.

  • Notify us within 48 hours of delivery.

  • Email support@ratiskin.com with photos of the damaged product and packaging.

  • We’ll investigate and send a replacement if applicable.

Non-Returnable Items

For hygiene and safety reasons, certain products such as skincare, masks, and serums cannot be returned once opened or shipped.

Not sure if your item qualifies? Contact support@ratiskin.com for clarification.
If your item is non-returnable but you’re unsatisfied, we may offer store credit for a future purchase.

Refunds for Unrecognized Charges

Noticed an unrecognized charge?
Contact us within 3 days of purchase at support@ratiskin.com for immediate assistance.

Please note that shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or card issuer, as it may take a few days for your refund to officially post.

  3. If you’ve done all this and still haven’t received your refund, email us at support@ratiskin.com.

Exchanges

We replace defective or damaged items at no cost.
To request an exchange, email support@ratiskin.com and our team will guide you through the process.

Gifts

If your item was marked as a gift during purchase:

  • You’ll receive a gift credit for the value of the returned item.

  • Once the return is received, we’ll send you a gift certificate by email.

  • If the item was not marked as a gift, the refund will be sent to the original purchaser.

Subscriptions

For subscription-based products:

  • The first month is non-refundable, as it is offered at a discounted rate.

  • Starting from the second month, you may request a refund only before the order has shipped.

  • Once a subscription order has shipped, unfortunately, we cannot issue a refund.

How to Start Your Return

  1. Contact Us: Email support@ratiskin.com to confirm your return eligibility.

  2. Follow Instructions: We’ll provide you with simple, step-by-step return instructions.

Please Note:

  • Customers are responsible for return shipping costs.

  • For returns valued over $75, we recommend using a trackable shipping service or shipping insurance to ensure safe delivery.

Need Help?

For any questions about returns, refunds, or warranties, contact us anytime at support@ratiskin.com — we’re always here to help!